Payment / Shipping / Refunds

PAYMENT

We accept payment with Paypal. In case you don ́t want to register with Paypal, you can pay via Bank Transfer.

SHIPPING

All shipping for Shiila is handled and insured by Portuguese Post.
When ordering your Shiila handcrafted piece, we will do our very best to get your order to you as quick as possible.

Once we receive the payment and we ship the order, we will send you a confirmation email with the tracking number of the parcel.

If you demand express shipping, please contact us. For an additional cost, we can arrange this.

Free shipping

Shiila offers free standard delivery on orders above €300.

Shipping in Portugal (including the Islands):

Once we recieve the payment, we will send you a confirmation email, when we ship the order. Normally, it takes between 1 to 4 working days for you to receive the order.

European deliveries:

Once we receive the payment, we will send you a confirmation email, when we ship the order. Normally, it takes between 4 to 10 working days for you to receive the order.

International deliveries:

Once we receive the payment, we will send you a confirmation email, when we ship the order. Normally, it takes between 10 to 20 working days for you to receive the order.

REFUNDS AND EXCHANGES

Shiila has a very clear and specific policy about refunds and exchanges. We do not accept any return or exchange.